FREQUENTLY ASKED QUESTIONS
We understand that there will be a lot of questions, so we'll try to get ahead of things with a few commonly-asked questions. As your local support for this process, our answers don't stop here. Please reach out if you need more information and see below for some helpful tips!
You are likely eligible if your household’s income is below 200% of the Federal Poverty Line, or if you or someone you live with currently receives a government benefit like SNAP, Medicaid, SSI, WIC, Pell Grant, or Free & Reduced-Price Lunch.
Only one monthly service discount and one device discount is allowed per household.*
*Please note: if you currently receive the ACP $30 monthly WiFi discount, you may change benefits to choose the tablet & service instead. However, if you have already chosen the free phone with service benefit, you are not eligible to transfer benefits to receive the tablet.
Online access must be used a minimum of once a month, to continue to receive service.
Click here for more info on qualifying.
CAN YOU SIGN UP ON YOUR OWN?
YES! If you qualify and have would like to apply online, please click below to be taken directly to the application process. If you have any questions, please email us: email@example.com.
IF YOUR APPLICATION HAS BEEN APPROVED:
Tablets usually take between 2-3 weeks to arrive. Our partners at Sano Health are working hard to process your order. If you have questions about the status of your tablet, contact Sano directly at: 1.866.970.7299
IF YOUR APPLICATION IS PENDING:
You may be asked to provide more information or further documentation. Contact us: firstname.lastname@example.org
IF YOUR APPLICATION HAS BEEN DENIED:
There may be ways to revisit the process, and we’re here to help. Contact us: